Guest Service Assistant – Holiday Inn London West. Holiday Inn London West Hotel is a 4* Hotel in Acton, West London that has 225 beautiful Executive and Deluxe Rooms, 7 large Meeting Rooms, a Gym, Restaurant and Bar which an exciting opportunity has arisen for an enthusiastic and passionate Guest Service Assistant to join our Front Office Department on Part Time Basis. Reporting to the Front Office Manager, the Guest Service Assistant is responsible for Checking in/out Guests on the Front Office Desk, Providing Excellent Guest Satisfaction, answering all Guest queries and ensuring an efficient and effective operation in the Front Office Department. Main Duties: To ensure that all services to the guests as requested are carried out efficiently and on time and are properly recorded and charged To fully ensure that any discrepancies are resolved or reported To ensure the security of the Hotel to the standard set by the Hotel Checks billing instructions and guest credit for compliance with hotel credit policy and minimise room rebates. To ensure all guest requests are met promptly and efficiently To action/deal with an
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